• We ship all orders within 2–4 business days after confirmation.
• Delivery timeline depends on your location:
  • Metro Cities: 3–5 working days
  • Other Locations: 5–7 working days
• Once shipped, you will receive a tracking ID via email/WhatsApp.
• We use trusted courier partners to ensure safe and timely delivery.
• Free shipping may be available on orders above ₹X (if applicable).

• You may request a return or exchange within 7 days of delivery.
• Returns are accepted only if the product is unused, undamaged, and in original packaging.
• Refunds will be processed within 7–10 working days after inspection.
• Damaged or defective items are eligible for free replacement.
• Used candles cannot be returned for hygiene reasons.
• 📩 To initiate a return/exchange: Contact us at support@sunrisecandle.in with your order details.

• Refunds will be issued in the original mode of payment.
• For COD orders, refunds will be processed via bank transfer/UPI.
• Refund timeline: 7–10 working days after product inspection.
• Shipping charges (if any) are non-refundable.

• Orders can be cancelled within 12 hours of placing the order.
• Once shipped, cancellations are not possible.
• For urgent cancellation requests, call 📞 [phone number].

• We collect essential information (name, email, phone, shipping address) for order processing.
• Payment details are processed securely via trusted gateways; we never store card details.
• We never sell, rent, or share your personal information.
• You may opt out of promotional emails anytime.

• Provide accurate shipping and contact information.
• Do not misuse or resell our products without consent.
• Candle burn time may vary based on usage and environment.
• Follow safety instructions while using candles.

• advance payment required for bulk/corporate orders.
• Custom designs take 7–15 days depending on order size.
• No returns/refunds for customized products unless defective.

All Sunrise Candles are handcrafted; slight variations in color, texture, or fragrance may occur, making each candle unique.

📩 Email: support@sunrisecandle.in
📞 Phone: [Phone Number]